Tag: Customer Service
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5 Ways To Make Work From Home Work For Your Business
At the time, I did not realize we were so innovative. When I founded the agency in 2003, it was clear to me that with the Internet, email, phones, and the nature of our public relations and marketing communication services, not everyone needed to be in the same office all the time. I also recognized…
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What Can We Learn From United Airlines Flight 3411
If you had a goal of demonstrating how NOT to handle crisis communications, you couldn’t find a better template than the actions of United Airlines after a flight crew forcibly removed Dr. David Dao from Flight 3411 from Chicago to Louisville to accommodate its own need to get four of its employees to Louisville for…